Khartye Promotions Enterprise provides nationwide delivery of corporate gifts, apparel, and branded promotional products. Our shipping process is designed to ensure accurate handling, secure packaging, and timely delivery of all orders.
1. Order Processing
Order processing begins once:
- Full payment has been received, and
- Artwork has been approved (for branded items)
Processing timelines vary depending on:
- Stock availability
- Branding requirements
- Order size
Unbranded items generally process faster than branded items.
2. Delivery Timeframes
Delivery timeframes depend on the destination and whether branding is required.
- Unbranded items: 2–5 working days
- Branded items: 5–10 working days (depending on branding method)
- Bulk or complex branding: May require additional time
Delivery timelines are estimates and may vary during peak seasons or due to courier delays.
3. Delivery Method
We use reputable national couriers for all deliveries.
Deliveries are made to the address provided at checkout or on your invoice.
- Deliveries occur during business hours (Monday–Friday).
- A signature may be required upon delivery.
- If no one is available to receive the parcel, the courier may reschedule or return the parcel to the depot.
4. Shipping Fees
Shipping fees are calculated based on:
- Order size and weight
- Delivery location
- Whether the order is branded or unbranded
Shipping costs will be clearly indicated on your quotation or invoice before payment.
5. Tracking Your Order
Once your order has been dispatched, tracking details will be provided.
Tracking updates may take several hours to reflect on the courier’s system.
6. Delivery Delays
While we strive to meet all estimated delivery timelines, delays may occur due to:
- Courier backlogs
- Weather conditions
- Stock shortages
- High‑volume periods
- Incorrect delivery information
We will communicate any known delays and assist with follow‑ups where necessary.
7. Incorrect or Damaged Deliveries
If your order arrives damaged, incomplete, or incorrect:
- Notify us within 48 hours of delivery
- Provide photos and your order number
- We will investigate and resolve the issue according to our quality and returns procedures
Claims submitted after 48 hours may not qualify for review.
8. Collection Option
In certain cases, clients may arrange their own collection from our distribution partners.
Collection details will be provided upon request.
9. Delivery Address Accuracy
Clients are responsible for ensuring that the delivery address provided is correct.
Incorrect or incomplete addresses may result in:
- Delays
- Additional courier fees
- Returned parcels
Any additional costs caused by incorrect address information will be billed to the client.
For enquiries, please contact:
Email: dispatch@khartye.co.za
Phone: 011 9557077
Website: khartye.co.za